Step 5 Confirm that the Enable Phone View check box is checked.GitHub requires 2FA here is an easy way to keep OTP Step 4 On the Phone Menu page, under Finding Messages with Message Locator, confirm that the Enable check box is checked. Step 3 On the Edit User Basics page, on the Edit menu, click Phone Menu. Note If the user does not appear in the search results table, set the applicable parameters in the search fields at the top of the page, and click Find. Step 2 On the Search Users page, click the name of the user. Step 1 In Cisco Unity Connection Administration, expand Users, then click Users. Step 5 In the CTI Phone Access Password field, reenter the password of the application user in Cisco Unified CM Administration. Note that the name of the application user is case-sensitive. Step 4 In the CTI Phone Access User Name field, confirm that the name of the application user in Cisco Unified CM Administration is correct. Step 3 On the Phone System Basics page, under Phone View Settings, confirm that the Enable Phone View check box is checked. Step 2 On the Search Phone Systems page, click the name of the phone system. Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations, then click Phone System. The problem may be caused by the incorrect configuration of the Cisco Unified CM phone system integration in Cisco Unity Connection Administration.ĭo the following procedure to Verify the Configuration of the Cisco Unified Communications Manager Phone System Integration Issue 3:- Phone System Integration Is Configured Incorrectly See the "Requirements for Cisco Unity Connection Phone View" section of System Requirements for Cisco Unity Connection Release 7.x. You can reboot the phone so that it reloads the configuration from the Cisco Unified CM server.Īnother possible cause is that the user phone is not supported. One possible cause may be that the configuration on the user phone is not current. Issue 2:- User Phone Configuration Is Not Correct Step 14 If you made any changes, click Save. Step 13 On the Enterprise Parameters Configuration page, under Phone URL Parameters, in the URL Authentication field, confirm that the URL is correct. Step 12 On the System menu, click Enterprise Parameters. Step 10 Under Device Information, in the Controlled Devices field, confirm that the devices that are associated with the application user account are correct. Step 9 In the Confirm Password field, reenter the password. Step 8 On the Application User Configuration page, under Application User Information, in the Password field, reenter the password. Step 7 In the Related Links box, click Back to User and click Go. Step 5 On the Credential Configuration page, confirm that the following check boxes are checked: Step 4 On the Application User Configuration page, under Application User Information, click Edit Credential. Step 3 Click the user ID of the application user that is used by Phone View. Step 2 On the Find and List Application Users page, click Find. Step 1 In Cisco Unified Communications Manager Administration, on the User Management menu, click Application User. To Verify the Configuration of the Application User follow the steps below:. The problem may be caused by the incorrect configuration of the application user on the Cisco Unified Communications Manager server. Issue 1:- Application User Is Configured Incorrectly Phone View works only with Cisco Unified Communications Manager phone systems, and only with certain Cisco IP phones. Messages from a particular outside caller.When Phone View is enabled, Cisco Unity Connection users can search for the following types of voice messages:. The Phone View feature allows users to see search results on the LCD screens of their Cisco IP phones when they use the Find Message or the Display Message menu. This document describes the issues with Phone View and steps to troubleshoot.The Phone View feature is supported only with Cisco Unified Communications Manager phone system integrations.The Phone View feature may not function correctly outside a firewall or through a VPN router. Issue 3:- Phone System Integration Is Configured Incorrectly.Issue 2:- User Phone Configuration Is Not Correct.Issue 1:- Application User Is Configured Incorrectly.
0 Comments
Leave a Reply. |
Details
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |